Internal Portal

1st line Support Help Files - GRATIS 13

• Skeleton Login GRATIS
• How to add a new employee
• How to adjust or create an employee signature
• How to create a web link of an image file
• How to add a contact and connect it to a client

View all 13

Enquiries and Bookings 19

• What does G.R.A.T.I.S Stand For
• GRATIS Booking and Enquiry Statuses
• Lock Commission On The RFP
• Deactivating Employees
• Hilton Hotels Central Contact - Meeting simplified Config

View all 19

MEP - Client Portal 11

• GRATIS Client Portal functionality for DEMO
• Power Point For Demo Client Portal
• Resizing URL picture in GRATIS
• Client portal and responding to an enquiry in Staging Skeleton
• Emailing into GRATIS Agent Emails

View all 11

Quoting for new clients and working with New Installs 2

• Setting up a new GRATIS Instance
• Quoting potential GRATIS clients

Calder - Change of office ID's 1

• Calder changing individual office ID’s

Instant Book 3

• Processing Live Availability Bookings in TVD GRATIS (Bookings from venues websites)
• Emails auto sent during the Instant Book process
• Instant Book in GRATIS/MEP changes

Helpdesk Repair Tool 2

• Helpdesk Repair Tool
• Adding a new office

Hubspot Integration 1

• Hubspot Integration

EnCloud 7

• What does EnCloud do?
• Adding a new agent (source) to EnCloud with Best Western or Lime as the target
• Add or Remove Venues from EnCloud configuration for Lime Portfolio
• Lime Venues Venue list - do not change the Venue Groups
• Best Western Encloud Agents

View all 7

Escalating ticket to development 3

• Common questions that could be asked to diagnose issues before they get escalated.
• How to raise a ticket to development using Freshdesk and Jira.
• How to use the GRATIS Developer chat group correctly

API 2

• API - Find all the info on the API here
• Data Clients Including Agiito

Lime Venues - How do Lime and Lime's venues use GRATIS? 1

• Lime Venue's Portfolio; an overview

HotelZon 2

• HotelZon Reservation Export Request
• What we can offer with Hotelzon

Finance 7

• Commission claims overseas
• Accounts - Setting up client invoicing in a client record
• Accounts - Commission Claim Creation and Amending
• Accounts - Claim Payment including over payment and underpayment
• Accounts - Commission chasing and aged debtor reporting

View all 7

Collection info 1

• The Venue Booker and the Westminster Venue Collection

Software Releases 1

• Software Sprints - How to find items in the sprint.

Gratis Integrations 1

• Instant Book Integration Info

Projects 2

• Project Process agreed by IT Team 16.02.21
• Email 2FA comes from auth@venuedirectory.com

Support Services 2

• Support services - Client service
• How to run the client services weekly report

Meeting Broker 1

• Meeting Broker Integration

Admin Tasks 6

• How To Load an Employee Signature
• How to run the monthly Agent stats
• GRATIS Process - Key User Points
• GRATIS Access and Passwords
• Venuedirectory.com Training Webinars

View all 6

Reports 1

• Miso Report

Videos 1

• Instructional Videos on Youtube TVD Academy

CVENT Processes 1

• New Process to Inform Cvent of Venue Changes

GRATIS NEW USER TRAINING GUIDE - Enquiry Processs 3

• GRATIS Enquiry Training Guide for New GRATIS Agents (Pt1)
• GRATIS Enquiry Training Guide for New GRATIS Agents (Pt2)
• GRATIS Enquiry Training Guide for New GRATIS Agents (Pt3)

Claims and Invoicing 8

• How do I make an amendment to the charges once I have created the commission claim and will this update the commission documents?
• How to write off a commission claim
• Create an invoice instead of a claim.
• Sending a Commission Claim
• How Commission is Calculated in GRATIS

View all 8

GRATIS 1

• GRATIS Enquiry/Booking - Training Walkthrough

Customer Portal 2

• Helpdesk Portal - Information for users
• New Customer Support Features

Demo Info 2

• GRATIS Demonstration Bookings for Client Demos
• Attendee Hub

Internal info 1

• The order venues are displayed on venuedirectory.com

Image management 1

• Managing the content on venuedirectory.com

IHG Renewal 1

• IHG Renewal

Reporting 7

• MEC Message board location
• Customer Training Booking Form
• Post
• Adding a venue to a collection for an API client - Checklist
• Training Resources for India

View all 7

Admin Tasks 78

• Regus Mapping Tool How to Guide
• How To Create An Opportunity In Endeavour
• How to retire a venue in MEC
• 3 d Floor PLans
• (UK VENUES ONLY) ADDING OR REMOVING A VENUE FROM BW BRANDING

View all 78

Sub Forms 2

• How do I tell the difference between a new sale subform and a renewal
• Sub Form Process Updated 05.10.23

Groups, Brands and Clusters 3

• Groups, Brands, Ownership's and Clusters - An Explanation
• Removing an Enhanced venue from a venue group/Adding and Independent venue to a group
• Planned Closures

Service Messages 1

• Service Message Process

Endeavour Help 1

• Using Destinations and Regions

General Stuff 7

• What email address do the enquiry emails come from?
• Test Email Account for Venue Support testing
• Venue User Roles and Access for MEC
• Process for uploading a video to a listing
• Venuedirectory.com APIs & GRATIS

View all 7

Data Feed For Accreditations - Green Tourism, Visit Britain , EcoSmart, HBAA. ETC 2

• Green Tourism - Monthly Data , how , where , why
• Adding Ecosmart Accreditation

TVD Quality Report Guides 7

• TVD Quality Report - No Venue Users
• TVD Quality Data - Invalid Co-ordinates
• TVD Quality Report - Missing Venue Group
• TVD Quality Data - Invalid Postcode
• TVD Quality Report - Invalid Currency

View all 7

Accreditation information 7

• MIA accreditation
• Carbon Neutral & Carbon Offset Icons
• Accor Planet 21
• Green Accreditations
• Managing beam Membership Data

View all 7

GRATIS documents - Confirmations, release reports etc 0

ENCLOUD AND REPORTS IN MEC 1

• ENCLOUD AND MEC REPORTS

Payment Info 2

• venuedirectory bank details for client payments
• Finance Queries

Monthly Reports 3

• CS Report August
• CS Report July
• CS Report September '25