The Venue Directory helpdesk portal can be accessed via this URL:
venuedirectory-help.freshdesk.com
Creating tickets from the Portal:
Now that you have signed in to your account on the support portal, you will be able to view our Knowledge Base(solutions), raise support tickets and check the status of your tickets
To raise a new support ticket:
After you have logged in you click on the 'New Support Ticket' button as indicated:
You will then be taken to the ticket form where you can fill out information such as your 'Email Address', 'Subject' and a 'Description' of the issue you are facing, you can also attach files to the ticket.
The portal will suggest 'solution articles' based on what you type in the subject box.
You will be taken to the public ticket page where you can check the status of the ticket, add replies and notes to it when needed
At any point, you will be able to log in and check the status of the tickets you have raised by clicking on the Check ticket status link, as shown below:
A ticket can have various statuses. The requester can filter out tickets based on the 'Status' by using the drop-down above the list of tickets:
You will be able to reply to the ticket at any point of time to reopen it in case of further questions.
You can search the solutions section for articles that may help you resolve an issue you are experiencing. Simply type your search terms into the search window to view the solutions articles or browse directly from the knowledge base.
You will also find the GRATIS user manual within the knowledgebase
