EnCloud - a brief overview:



  • EnCLoud - short for Enquiry Cloud is used to connect standard GRATIS agents to GRATIS agents who act as a central reservations office (CRO).


  •  Lime Venues Portfolio/ Best Western and Classic British Hotels all act as CRO's and we refer to these agents as the Target 


  • A GRATIS agent can request to have EnCloud switched on so any enquiries for venues in the Lime, Best Western and Classic British Hotel portfolios will land in the CRO's GRATIS 


  • We then refer to the agent as the Source and the CRO (Lime, Best Western, CBH) as the Target




Below is an example of how the agent to agent part works using Lime Venues as the Target 


  • Easy Tiger's GRATIS instance is EnCloud Enabled


  • The below screenshot shows a new enquiry that Easy Tiger has created with the ref number ETE4390/1.


  • Within the venue list there is one venue that is part of the LIme Encloud collection, 'Northampton Saints Events'

 

  • The other venues in this enquiry are nothing to do with Lime.


  • When Easy Tiger send out the enquiry via the 'contact venues' button the enquiry for Northampton Saints Events will be sent directly to Lime via EnCloud and it will land in Lime's GRATIS instance as a new enquiry LVE50471/1from Easy Tiger 
  • The enquiries for the other venues will land in the venue's MEC dashboard as usual




  • The originating ref number from the source agent, in this case, ETE4390/1, is carried across to Lime and placed in the 'your ref ' field as in the screenshot below.






  • The enquiry will also land in Lime's version of MEC.


  • Lime venues central reservations desk will either send the request to the venue for completion using the 'contact venues' button or the Lime CRO will respond to the enquiry themselves, usually through MEC


  • When the enquiry response has been completed the Lime CRO will press the 'Submit EnCloud Response' button on the venues tab to send the enquiry response back to the source (Easy Tiger) 





  • The enquiry response is then sent back to Easy Tiger and the status of the booking in Easy Tiger changes to the appropriate option status.