To configure a new agent as the source and Best Western or Lime as the target follow the below instructions.

 In this example, we will use Votel Venues as the source and Best Western as the target 



  • Skeleton login to the appropriate target - Best Western or Lime 


  • Go into the client module and check that the agent you want to switch on as the target (in this case Votel) has been added into Best Western as a client. If the source agent does not exist as a client add them. You do not need to add any contacts as the script will pull these across



  • Once you have added and saved the source agent as a client, click on the agent tab, set the Market Sector dropdown to Agent, and then click Save.




  • Copy the client ID from the agent tab and then create a ticket in Jira detailing that the agent needs to be configured as the source and Best Western or Lime needs to be set as the target. Include the client ID that you created in the steps above.
  • If you are adding Best Westen as the Target for the agent you need to add the CRO address into the agent Tab under Central Contacts - Main contact as in the screenshot below ensuring that you select ALL VENUES IN THIS GROUP but you only have to do it for the venues in this sheet https://docs.google.com/spreadsheets/d/1S7FQp4uChCTPqZh27nc9gGLGKDwJTfQSCPlaM1vNpQk/edit?usp=sharing within the source agent






  • In the source database(Votel) go into office preferences> options and ensure that use VVL as client in EnCloud target is ticked. If you were configuring this for a different agent the code would be different, for example, CCC would be conference care and Calder CCS





  • The developers will then run a script in staging. Once the developers have run the script they will inform you and you will then need to check the script has worked.



  1. For Best Western - Look at the group Best Western Hotels and Resorts in Endeavour. Choose five random venues and check they are set up as below











  • For Classic British check 



Classic British - County Hotel

Classic British - Ruthin Castle Hotel

Classic British - Midlands Park Hotel



  • For Lime Venues check



Tottenham Hotspur Stadium

Twickenham Stadium

Churchill War Rooms 






Raise a jira ticket to have a developer remove the central contact from the venue page of all GRATIS instances or any enquiries will still be sent to the BW CRO.




Once you have checked in staging and if the venues are correct you will need to go back to the developers and ask them to run the script in live, you will then need to go into the live system and repeat the venue checking steps.