This document will guide you through processing the No Venue users from the TVD quality Report
The reports can be found here:
https://app.asana.com/0/1191926771534930/board
- To update No Venue Users you will need to click on the task for this report. This report shows any venues on the system that don't have a user (email address) attached to the venue.
- Details of the task will now appear on the screen and this will explain further about this task. In the venue description, there should be a link to a Google Sheet which will show the venue listings that need to be updated.
- Once the sheet has opened it will show all of the venues that are missing users with some basic venue details. An email address will then need to be added to each of these venues.
- To add an email address to a venue, the first step is to find the venue listing in MyEventsChannel.
- Once the venue listing has opened and then you will need to open the user's tab to check if there are any users added to the listing.
- If there aren't any users on the venue listing then a user will need to be added. The best place to find a venue user is the venue's website or social media pages. If you find a user then the user will need to be added to the venue profile. This can be done by clicking on Add User.
- All of the user details can be added here. Once all required fields have been completed, click on save to save all user details.
- This venue will now have a user added to the venue.
- If you are unable to find a user for any of these venues then you can either call the venue and ask for an email address. However, if you are unable to find an email address the venue will then need to be retired.
- This will then update the missing information on MyEventsChannel.