Types of roles:
Venue User
Venue Administrator
Venue Manager
Venue Group Manager
Super Admin
It is important the role is assigned and suitable for the purpose of the user. For example, users that are on the listing for account/finance purposes only and do not need to amend the listing or more should be made a Venue User.
Instant Book Access
To Access Instant Book the minimum level of access required is Venue Admin - This level of access will allow the user to add availability to the calendar.
To fully configure Instant Book (adding financial details) the user access required is Venue Manager and above.
Super Admin
Super Admin users are responsible for the users listed and the access they have. User Roles can ONLY be amended by the Super Admin of the listing or the Venue Support Team.
Access limits:
There can only be one Super Admin per listing
Super Admin is only provided to Fully listed venues.
They can not edit email addresses, the incorrect or old email must be
removed and the new email address must be added as a new user.
They cannot remove Venue Group Managers. They can however, click on the Venue Group Manger they wish to be removed and request deactivation.
Super Admins cannot amend other users’ contact preferences. Due to GDPR Contact preferences must be done by the user themselves within their account or our team can make the changes as long as the user themselves sends us an email with their request.
Change of Super Admin:
If the Super Admin rights need to be changed over to another user the current super admin can do this by going to their user profile and deselecting the Super Admin button. They will then be asked to select another user as the Super Admin.
Alternatively, moving the rights can be done by our team however, we would ask you to provide a reason for the change such as ‘user no longer works at the venue’ or ‘user no longer needs to deal with the users listed’.
Reports
Other access such as access to pull reports is separate from the user roles.
Access to reports can only be given to Fully listed venues.
Access to reports can only be provided to a user by the venue support team.
Reporting access MUST be sent in an email request to our team and the request must either come from the Super Admin or Subscription contact or Decision Maker of the listing.
Reports can only be provided to the below user roles:
Venue Manager
Venue Group Manager
Super Admin
Please note: For fully listed venues if we are asked to make any amendments/additions/removals to Venue Group Managers or certain users we may get in touch with our contacts at the Venue, Group or Ownership for confirmation before we proceed. This depends on the type of change requested and who requested it.
Should you have any questions or need assistance please email us at venuesupport@venuedirectory.com or call us on 0344 979 1240
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