Hilton have several venues that are in a separate ownership which is just Hilton Owned and Operated Managed venues. These particular venues follow a separate process when they receive a confirmed booking and the agents need to send them their commission invoices.
Only these venues must receive commission invoices from the agents to a specific e-mail address in order for Hilton to be able to process the commission invoice. This account is APinvoiceuk@Hilton.com.
A cluster of the Hilton Owned and Operated venues has therefore been created called "Hilton APinvoiceUK" and the APinvoiceuk@Hilton.com e-mail address has been added as a user to this cluster only.
Please DO NOT REMOVE this e-mail account from the cluster.
Please DO NOT REMOVE any venues from this cluster.
Please DO NOT ADD any users to this cluster.
We have worked with Hilton closely to ensure that the agents only use this account to send the commission invoices for the venues attached to the cluster.
If you receive a request from an agent or venue to remove the e-mail account or add any new users to this cluster, please can you firstly advise the agent or venue that Hilton Head Office have specifically requested that this account is not removed or any new accounts added to the cluster as Hilton have advised us this account APinvoiceuk@Hilton.com only, is to be used by the agent to send commission claims. Hilton Head office will then process the invoice and liaise with the venue directly to arrange payment.
Please then take a screenshot of the e-mail you have received and then send it to Nicola Chapman at Hilton on Nicola.Chapman@hilton.com and cc'd in Lisa Scholes at agency_salessupport@hilton.com advising them you have received this request and which agent/venue sent the request so that can monitor where the requests have come from and if they need to re-send the agent or the venue their internal communications advising them of the commission process change.
If you receive a request to add a new accounts user to a specific venue of the managed cluster, you may do so, but ONLY to the venue NOT the cluster.
If you have any questions please speak to Zachary Warren or Jenine Clark