Agent/CVB asks us to add a Venue – what to do when the venue says they don’t want to be added
Agents and CVB’s will ask us to add venues for them so they can send event enquiry forms out. Occasionally a venue will contact us and advise us they do not want to have their venue added to venuedirectory.com and ask us to remove them from our database.
This can be a knee-jerk reaction to receiving a welcome email from us out of the blue and they may have no knowledge of our company and be concerned that they are receiving unsolicited emails.
When this happens we should:
- Keep the listing active but make it private to that particular agent or CVB who asked us to add the venue.
- Ask Graham or Andy for help in explaining the benefits of being listed with us (this may turn into a warm lead).
- Speak to the venue and explain why we have added them and the benefit e.g. a client has asked us to add their venue free of charge to our database in advance of sending out an event enquiry booking.
- We should never advise the agent or CVB that a venue has refused to have their venue added.
If the venue is still unhappy after you have spoken to them, please escalate to the Venue Support Team Leader.
Please see below the text for a welcome email to be used specifically when an agent has asked for the venue to be listed. This explains why this has happened, who we are and the benefit of being listed with us.
Welcome to venuedirectory.com!
One of our clients has asked us to add your meeting and event space to the venuedirectory.com database FREE of charge as a basic one line entry as they wish to enquire about booking your venue.
venuedirectory.com is the industry leader for venue data providing the largest data centre of venue information to the UK MICE industry, working with over 35 agents and 17 Convention Bureaux.
With over 20,000 venues in the UK and 47,000 worldwide, venuedirectory.com enables event planners to search, select and enquire on over 200 different criteria. A sophisticated administration portal enables each venue to instantly update details and track results.
To check and update your details please visit www.venuedirectory.com and enter your log in details.
Your username will be your email address and your password has been sent by separate email.
In order for us to update your profile further, please can you tell me what the maximum capacity of your largest event space is?
If you require any information on updating your listing or would like to enquire in regards to upgrading please feel free to contact us on 01202 375501 and we will be happy to help.