Venue Approvals

All venue approvals should now be processed via My Events Channel including venues added by GRATIS users, (although these will still show in the Admin CRM without the EDIT button).

To approve a venue:

  1. Log in to www.myevenstchannel.com

  2. Within the section Providers Awaiting Approval you will see a list of all venues to be approved.  They will be listed with the newest at the top of the page and oldest at the bottom.  Although the venue will remain published whilst the changes they have made are in the approvals queue, the approvals MUST be checked every 30 minute

  3. Click on the Approve button next to the venue you wish to check

  1. For any venues that appear with the MODIFIED IN GRATIS note, You must click EDIT LISTING and check the following things:

  • The venue address is completed & correct, 

  • The venue has a short & full description, 

  • The venue has a contact telephone number

  • The venue is published

  • Location and coordinates are set

  • Brands are completed

  • A maximum capacity theatre style is completed

  • There is at least 1 user attached to the venue

  • Once you have checked these items, go back into the approval and click Mark as Reviewed.



  1. For other approval types, clicking on the Approve button next to the venue you wish to check will take you to further details.   You will then be presented with a list of the changes that have been made for you to check.  You MUST View Details for each change to ensure that the change is correct and suitable for our website.

You must then review each change.  Once you are happy the change is appropriate, click to close the window and then click to Mark as Reviewed.    

Clicking on the venuedirectory.com Icon will take you back to the approvals list.


Things to Look Out For


  • Spelling and grammar mistakes

  • Incorrect spacing in-between words and paragraphs

  • Images - check that they are the correct size and format and that they have not been duplicated.  Also check that the image does not have people’s faces clearly showing or in anyway inappropriate.

  • News and Offers - check that there are no links in the news and offers section. If there are edit them and take out the link 

  • News and Offers - check that there are no commission offers. Agents don’t use this section of the website so it is un-necessary to have them in the area. We have a template email that we can send to venues to advise them that we will take it off and why.

  • News & Offers - If the venue is a full listing and is part of a group, and you have to amend the detail or remove it, please ensure you copy in Kirsty G into the email to the subscription contact.

  • Christmas parties - Ensure that the parties have been loaded correctly with dates, or these parties will not show up online.  Make sure you have ticked to Publish Christmas Party Packages in Admin Only section.

  • Rooms - check that the room chart has been completed correctly and that no extra rooms have been added incorrectly

  • Weddings - please ensure that the “Include in Wedding Search” and “Publish” buttons are ticked.  You can find this in MEC in Admin Only section, Wedding Tab.   You must also have selected Wedding License in Styles & Facilities, in the Facilities tab either on or off site.


Supplier Approvals

New suppliers will still need to be approved via the Admin CRM in the usual way.  

However, a check must be made to ensure they are correct to be a supplier and the General, Location, Services and Users tabs must be completed.  Every supplier must have at least 1 user, the short overview field must have a description of the supplier and get co-ordinates must also be completed.


SAMPLE EMAIL TEXTS

News & Offers - includes contact details


Subject: Update Regarding Your Venue Listing on VenueDirectory.com

Dear [Recipient's Name],

I hope this message finds you well. I am reaching out to address the recent update you made to your venue listing on VenueDirectory.com. I wanted to bring to your attention that our platform prohibits the inclusion of external contact details within listings.

As a result, I have removed the contact telephone number provided while retaining the rest of your offer intact.

Should you wish to have your email address published on your listing, we can facilitate this by updating your contact details from the information available in your contacts list. Please let me know if you would like me to proceed with this adjustment.

If there is anything else you require assistance with, please don't hesitate to reach out. I am here to help.

Warm regards,


News & Offers - includes commission offer


Subject: Clarification Regarding Commission Offers on VenueDirectory.com

Dear [Recipient's Name],

I trust this email finds you well. I wanted to reach out to you regarding the recent upload of a Commission Offer to your listing on www.venuedirectory.com.

Please note that, as per our policies, we are unable to publish Commission offers on our website. Our platform is designed to cater primarily to Booking Agents utilizing GRATIS for their enquiries, accessing our site through their customized White Label version. In this context, direct commission offers present a conflict of interest, as the focus is on facilitating bookings between agents and venues rather than direct transactions with clients.

Should you wish to share a commission offer with the GRATIS Booking Agents, I would recommend reaching out to them directly. They would be best positioned to consider and engage with such offers in alignment with their operational requirements and preferences.

Should you have any further inquiries or require assistance, please feel free to reach out to me directly. I am here to provide any guidance or support you may need.

Best regards,


Images - images removed


Subject: Update Regarding Image Uploads for [Venue Name] on VenueDirectory.com

Dear [Recipient's Name],

I trust this email finds you well. I wanted to bring to your attention the recent image uploads you made for [Venue Name] on VenueDirectory.com. While we appreciate your efforts in enhancing your venue profile, I regret to inform you that we had to remove three images.

Upon review, it was observed that these images depicted clear faces of individuals at a wedding event. I must emphasize that showcasing identifiable faces in images contravenes our terms and conditions, prioritizing privacy protection for all parties involved.

I apologize for any inconvenience this may have caused you.

Should you have any questions or require further clarification, please do not hesitate to reach out. I am here to assist you in any way possible.

Warm regards,

Images - food images

Dear [Recipient's Name],

I trust this email finds you well. I wanted to bring to your attention the recent image uploads you made for [Venue Name] on VenueDirectory.com. While we appreciate your efforts in enhancing your venue profile, I regret to inform you that we had to remove three images.


Upon review, it was noted that the image portrayed food, which contravenes our image policy as our software users primarily seek visuals of your venue and conference spaces. 

I apologize for any inconvenience this may have caused you.

Should you have any questions or require further clarification, please do not hesitate to reach out. I am here to assist you in any way possible.

Warm regards,

Images - No conference room images showing

Subject: Enhancing Your Venue Profile on VenueDirectory.com

Dear [Recipient's Name],

I hope this email finds you well. Following a recent audit of your venue profile on VenueDirectory.com, I noticed that images of several conference rooms are currently missing from your listing.

As a result, when potential customers view your listing, sample images with the words "sample image" appear in place of these rooms. To optimize your venue's presentation and appeal to prospective clients, I strongly recommend logging into your listing at www.myeventschannel.com and uploading images of the conference rooms.

For your convenience, I've provided a brief guide below on how to manage your images:

Managing Images:

  1. 1. Log in to your listing at www.myeventschannel.com.
  2. 2. Navigate to the section for managing images.
  3. 3. Upload high-quality images of your conference rooms.

If you require any assistance or further guidance with this process, please don't hesitate to reach out. I'm here to assist you every step of the way.

Additionally, if you find yourself in need of further training or assistance with your listing, please feel free to contact me at any time.

Please note that this ticket will now be closed. You will receive a brief survey shortly to rate your support experience today. Your feedback is invaluable to us as we continuously strive to enhance our support services, and we sincerely appreciate your participation.

Warm regards,

Images - Blurry 

Subject: Urgent: Image Quality Issue on Your VenueDirectory.com Listing

Dear [Recipient's Name],

I hope this message finds you well. Upon conducting an audit of the images featured on your VenueDirectory.com listing, it has come to my attention that several of them appear significantly blurry and out of focus on the front end of the website.

To ensure that your venue is presented in the best possible light and to enhance its appeal to potential clients, I strongly recommend taking immediate action by logging into your listing at www.myeventschannel.com. From there, please upload new images that are clear and of high quality, showcasing your venue in its best light.

If you encounter any challenges or require assistance with updating your images, please don't hesitate to reach out to me. I am here to provide guidance and support every step of the way.

Please note that this ticket will be closed following this email. Shortly, you will receive a brief survey to rate your support experience today. Your feedback is invaluable to us as we continually strive to improve our support services, and we greatly appreciate your participation.

Warm regards,

Christmas


Subject: Clarification Regarding Christmas Party Information on VenueDirectory.com

Dear [Recipient's Name],

I hope this message finds you well. I wanted to address the recent upload of Christmas Party information to your listing on www.venuedirectory.com.

Regrettably, we are unable to publish your party information at this time. It appears that the available dates and pricing have not been completed on the calendar. Once these essential details are provided, your party information will be displayed on our Christmas Party website accordingly.

Should you require any assistance or guidance in completing this information, please don't hesitate to reach out. I am here to support you in any way necessary.

Warm regards,

English Language

Subject: Request for English Language 

Dear [Recipient's Name],

I trust this email finds you well. I wanted to address the recent update made to your venue listing. Given that the agents utilizing our venue finding software predominantly operate within the UK, it is imperative that all venue information is presented in English.

As a result, I have taken the liberty of removing the German text in accordance with our policy. I kindly request that you reload your text on this venue, ensuring that all wording is in English.

Your cooperation in this matter is greatly appreciated.

Should you require any further assistance or clarification, please feel free to reach out to me. I am here to assist you in any way I can.

Please be advised that this ticket will be closed following this correspondence. Shortly, you will receive a brief survey to rate your support experience today. Your feedback is instrumental in helping us enhance our support services, and we sincerely value your participation.

Warm regards,