When a company enters administration or closes down, we will receive a pack from the Adminstrators/Liquidators either on email or by post.



The following departments will need to be made aware.

Client Success - venuesupport@venuedirectory.com

Account Manager - For Enhanced Listings/ Instant Book / Software Licences

Direct Sales Rep - To close down any Open Opportunities/Pipeline

Finance - vd.all.accounts@cvent.com



Step 1.

Whether Enhanced Listings or Basic, review the following:

Check Endeavour, for any recent/current or future subscriptions/Opportunities

Share the information with the AM or Sales Rep so that they can make their nessecary amendments


Review Endeavour for any recent previous products that are unpaid.

Go to the subscription, select Invoices and look for anything unpaid

Document any unpaid Invoices. “Subscription ID” _ “Invoice ID” gives you the Invoice number

Document any upcoming renewals



Step 2.

Add the venue to the On Stop list, this will ensure that nothing can be sold to the company

Adding a venue on stop will automatically downgrade their listing.



Within the provider page in Endeavour, click Provider Actions and select Set On Stop from the drop down menu. You will need to enter a reason to add a venue on stop.





Step 3.

Client Success will need to list the venue with the Planned Closure with no end date

This will allow Planners to still access relevant booking data

If we receive notification that the venue is under new ownership then the planned closure flag can be listed.

If the venue will remain closed permanently, we can retire







Step 4.

The AM will need to decline future renewal subscriptions.









Finance Team



The finance team will add a note to the contact in Xero to add “IN ADMINISTRATION”