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All queries are to be submitted to "Venue Directory Billing" <vd.all.accounts@cvent.com> please do not email any individuals directly, this is to ensure that all queries are picked up as a ticket and are tracked.
When customers call our Toll-Free number they will also be given the option to connect directly to the finance team. The vd-finance-urgent-queries slack channel is still in use but we need to ensure that the request has been submitted into the inbox first so they can continue to track the ticket.
Emails that come into the revenue team inbox will continue as it is at present, but anything not related to subscription costs, performance requests etc can be forwarded over to the email address above.
Please note, the team may forward emails over to us to action, if you are not sure what is required then please ask.
The team are still learning our systems and processes so I ask that you support the requests as best as you can. Please see me if you are unsure what is required. See below the points of contact and the types of requests these individuals will be handling.Please note, any changes to endeavour subscriptions where an invoice has already been raised will be handled by the team below. I will no longer be making these amendments.Relating to updates on a previous request, Please try to give as much information as possible when submitting questions to finance. A venue name is not always sufficient as we use the payee name in Xero for most customers, which can be found in the Finance tab in MEC. Also try to detail the invoice number where possible, this can be found from the invoice tab in the subscription.
