Monthly Reports
August 2025 Team Monthly Report This report summarizes the key support metrics and activities for the team during August 2025, including tickets handled, te...
Fri, 19 Sep, 2025 at 3:14 PM
July CS Team Performance Report 1. Ticket Volume: Opened & Closed Team Member Tickets Opened Tickets Closed ...
Fri, 19 Sep, 2025 at 3:14 PM
Tickets AgentOpenedClosedNet (Closed−Opened)Closure rate Leo 100 118 +18 118.0% Mercedesz* 159 158 −1 99.4% Jenine 541 473 −68 87.4% Sarah* ...
Fri, 24 Oct, 2025 at 9:22 AM
1) Ticket Volume and Productivity Team totals Opened: 2,355 Closed: 2,474 Closure-to-open ratio: 105.1% Net backlog change: -119 (reduction) By p...
Mon, 24 Nov, 2025 at 3:51 PM
CS Monthly Report – November 2025 1. Ticket Volumes Total tickets opened: 2,612 Total tickets closed: 2,693 Net movement: backlog reduced by 81 tickets (a...
Fri, 30 Jan, 2026 at 3:27 PM
Client Services – December 2025 Report 1. At-a-glance Tickets: 2,579 opened vs 2,690 closed – net reduction of 111 in the ticket backlog. Phone activity...
Mon, 2 Feb, 2026 at 4:35 PM
This report consolidates July–December 2025 performance for the Client Services (CS) team, drawing on monthly reports for July, August, September, Octobe...
Mon, 2 Feb, 2026 at 4:44 PM