Monthly Reports
August 2025 Team Monthly Report This report summarizes the key support metrics and activities for the team during August 2025, including tickets handled, te...
Fri, 19 Sep, 2025 at 3:14 PM
July CS Team Performance Report 1. Ticket Volume: Opened & Closed Team Member Tickets Opened Tickets Closed ...
Fri, 19 Sep, 2025 at 3:14 PM
Tickets AgentOpenedClosedNet (Closed−Opened)Closure rate Leo 100 118 +18 118.0% Mercedesz* 159 158 −1 99.4% Jenine 541 473 −68 87.4% Sarah* ...
Fri, 24 Oct, 2025 at 9:22 AM
1) Ticket Volume and Productivity Team totals Opened: 2,355 Closed: 2,474 Closure-to-open ratio: 105.1% Net backlog change: -119 (reduction) By p...
Mon, 24 Nov, 2025 at 3:51 PM