• Locate the booking in the relevant booking module (Supplier, Event or Accommodation)


  • In the Options tab of the booking unlock the charges by clicking on the unlock charges box (you will need the correct employee permissions to do this)





  • The below pop up box will appear


  • You will need to type your reason for unlocking the charges into the comments section 


  • Click OK once you have added the reason







  • You will now be able to add or remove the charge lines within the booking


  • Click 'Add' to add a new charge line


  • Click the red X at the end of the charge line to remove the charge line





  • Once you have added a new charge line or removed a charge line click on 'Recalculate' and then click 'Save'






  • You will notice the Unlock Charges box is now showing again


  • Within the summary field the charges have all been updated to reflect the changes

  • This will also create an 'Amendment for Client & Venue document' within the Documents tab that you may wish to delete





  • Go to the claims and invoicing Module from the main GRATIS menu enter the commission claim number and select the claim



  • Once the commission claim has loaded click on ‘Reprint’ to view the commission claim document.








  • You will notice in the commission document the additional charge line is showing