Common questions	Helpdesk if at all possible please provide	Development team, what can be done to help?
Is Staging Down?	What agents?, What are you seeing / not seeing? Please provide a screenshot of the error message if any...	Communication from our end.... Staging having updates on how can HD check? - GL staging is not supported, we have tried to reduce the number of deployments going in but it is a development environment
Are there server/performance issues?	What times? what symptoms are you/agents getting? Please provide screenshots if not just oops messages	Can we be more proactive if servers are spiking? See we do send out messages.
Claims not generating	Use new helpdesk tool after 26/09/2019 if still not generating contact Gratis room.	We still don't really know why this happens. One possibility was batch claims.
X venue not getting emails should be..	Venue. email expected, Booking ref, is this encould/events 500?
Expecting certain details on the report	Please let us know what you are looking for.	Any report documentation that we can provide?
What report should we run for?	Please let us know what you are looking for.	Any report documentation that we can provide?
Receiving error message in Gratis	If booking have you reviewed status, etc in helpdesk does booking load from search but not direct?
Headers not showing in PDF for client invoice		If we select Print and Save as PDF this seems to fix this issue
Need to alter the status of a booking but can't via the helpdesk	Can you view booking via search but not load directly?, are all options visible? Need to really think that this is a system error rather than an Agent error.Would be better cloning booking?	Can helpdesk option be expaned further?
Document not loading	Please check contacts (Default address set up). If still not loading please provide full details including bookingRef.	A sweep of invalid users has just recently gone out...
User unable to log into My events portal	Please check contacts (Default address set up).	A sweep of invalid users has just recently gone out...
No Clients details in a Clients proposal document	Please check contacts (Default address set up).	A sweep of invalid users has just recently gone out...
Events 500 / encloud issues	Please provide full details/ Source venue/agent and target venue/agent example booking if available any error messages?
Cases not covered here and in general	Step by step recreation steps if possible please, there are certain parts of the system that have multiple entry points.. and often work if we take a different route than agents/user. HD to provide videos walking through the problem
Calculations	If you can provide what is expected as well as what is wrong. Is the calculation wrong in Gratis/Reconciliation/Client invoices
Office moves	A weekly list is already provided.	Would it be possible to expand the help desk to allow them to do this function? We have the queries to check that the bookings, etc are not claimed and could easily be replicated.